Keeping your data safe

Customer Privacy Policy

Our Customer Privacy Notice describes the way in which we process your personal information and your rights under the General Data Protection Regulation.

Information about cookies on this website

What is a cookie?

A cookie is a small text file that is placed on your computer (or other web-enabled device) by websites each time you visit them. The data in these tiny files is read each time your web browser requests a page from the web server and provides practical benefits to you by making access to websites a smoother experience than it otherwise would be.

Cookies are useful because they allow a website to recognise a user's device. They typically contain the name of the domain from which the cookie has come, the 'lifetime' of the cookie, and a value (usually a randomly generated unique number).

Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enable the website to remember things about you as a returning visitor.

Cookies can be broken down into four main categories:

  • Category 1: Strictly Necessary Cookies These cookies are essential to enable you to move around the website and use particular features such as accessing secure areas of the website. Without these cookies, services you have asked for cannot be provided.
  • Category 2: Performance Cookies These cookies collect information about how visitors use a website, for instance which pages visitors go to most often and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All of the information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
  • Category 3: Functionality Cookies These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
  • Category 4: Targeting Cookies or Advertising Cookies These cookies are used to deliver adverts relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

How do we use cookies?

Our website uses cookies to help us track the number of users we receive and the way that they navigate our website. Cookies are also set if you view the embedded video files or Google maps on our website. When you use our website we log your IP address, which is used by our web server to set up the link to your device. This does not involve collecting any of your personal information (ie name, address etc) and simply allows us to understand your habits and preferences and to ensure that you can get access to the website pages you need.

By using our website, you agree that we can place these types of cookies on your device.

Deleting or blocking cookies

More information regarding cookies and how to stop sites using them on your browser is available from www.allaboutcookies.org. Alternatively, you can search the internet for other independent information on cookies. You may set your web browser to notify you of cookie placement requests or to disable cookies completely. However, you should be aware that disabling cookies may mean that certain parts of our website will not work.

Email Security

Please remember that unencrypted email is not a secure way to send personal information. You should never include details such as account numbers, passwords or financial information in an ordinary email message.

New Saver Enquiries

0345 600 0585

New Mortgage Enquiries

0345 600 4085

Existing Member Enquiries

To talk to us about an existing savings or mortgage account, contact your local office

Find your local office

Lines open 9-5 Mon to Fri (10-5 Wed) and Sat 9-12. Calls may be recorded and/or monitored.