As a mutual organisation, Scottish Building Society is owned by and run for the benefit of its members. Everyone who opens a savings account or has a mortgage with us becomes a member.
We don’t have external shareholders and we’re only accountable to our members so unlike many other financial institutions, we don’t have dividends to pay. That means any surplus profits are reinvested in the Society to benefit our members and ensure we have sufficient funds to invest in the future and remain financially strong.
We believe we have an important role to play in both providing a safe haven for our members’ savings and in offering a range of mortgage products to suit their needs.
We encourage feedback from our members so we can continue doing what we’re doing well and improve our service and products where needed.
Our member feedback is run in partnership with Smart Money People, an independent financial services reviews organisation. Members can let us know how we’re doing by visiting any of our branches or by leaving an online review.
We’re also committed to supporting the communities in which we operate. Through our Community Charity of the Year initiative, we allow members to select which good cause we support each year. In 2020 and 2021, we’ve supported Alzheimer Scotland and this will continue in 2022. Find out more about our support here.
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