When you open a new account with us, we are required by the Money Laundering Regulations to verify your identity.

We do this by asking you for evidence of your name and address. This is nothing to worry about - it is designed to make it harderĀ for criminals to use stolen identities and every bank, building society and financial institution is required to comply with these regulations.

Our leaflet "How to provide proof of your identity and address" details what types of ID you need to provide - and how to provide it - when applying for an account with us.

ID checklist (printer friendly)

Contact Us

For new savings or mortgage enquiries, call us today on

0333 207 4007

Lines open 9-5 Mon to Fri (10-5 Wed). Calls may be recorded and/or monitored.

Existing Member Enquiries

To talk to us about an existing savings or mortgage account, contact your local office

Find your local office