The Scottish Building Society is the oldest remaining building society in the world (established in 1848). Our enduring success is founded on a robust business model, talented people, a reputation built on trust, confidence and exceptional customer service. 

What we look for

Our people are key to our success, and in addition to our competitive pay and benefits package, we offer an excellent work life balance, a supportive, open, friendly and collaborative working environment, the ability to influence our business and shape our strategy, and professional progression.

Attributes we value are diligence, integrity, team work, creativity, positivity, a desire to continually improve the business and oneself, and a commitment to ensuring that the customer remains at the heart of everything we do. 

Meeting the demands of the future

We are constantly evolving as an organisation. So whether you are looking for a Customer Service or Mortgage Adviser role in one of our branches or a Head Office position, we’d love to hear from you.

You can email your current CV and covering letter to us at

Current vacancies

Job Title: Mortgage Administrator

Salary: Dependent upon experience

Benefits: Include: bonus, private health care, non-contributory pension, flexible working and generous annual leave.

Location: Edinburgh city centre

Closing date: 19 February 2021.

Key Responsibilities

  • Assisting with the processing of on-line mortgage applications including the accurate keying of data to the Society’s systems as required.
  • Provide updates as necessary to relevant parties as to the progress of mortgage applications.
  • Production and issuing of mortgage offer documents to all relevant parties.
  • Administering release of funds for new mortgage business to solicitors and borrowers.
  • Processing of documentation received by the Society in connection with the completion of new mortgage business. 
  • Take fees and Instruct valuations and re inspections.
  • Check and execute legal documentation received by the Society in respect of the administration and redemption of mortgage accounts.
  • Support inbound telephony. Deal and resolve with complex mortgage queries from customers.
  • Administration of Title Deeds and associated documents including completing standard and non-standard correspondence and documentation for issue to Solicitors and borrowers, making and receiving telephone calls in connection with queries of Title Deeds and associated documentation.
  • Deal with maturing policies assigned to mortgage accounts. Execute legal documentation received by the Society in respect of administration of life policies, as directed by the Mortgage Operations Manager.
  • Filing of Head Office paperwork in respect of mortgage accounts ensuring that the electronic customer system is accurately maintained.

Qualifications and Experience required for this role

  • Previous Mortgage experience would be preferred.
  • Strong communication & customer service skills.
  • Strong attention to detail.
  • Excellent organisational skills.
  • A confident, professional telephone manner.
  • The ability to work as part of a team.
  • PC skills including Word and Excel.

To apply for this role, please forward your CV to by 19 February 2021.


Please view our Privacy Policy for further information on how we process your information, and your rights under GDPR.

The Scottish Building Society team at their Murrayfield event (February 2020)
The Scottish Building Society team at their Murrayfield event (February 2020)

Contact Us

For new savings or mortgage enquiries, call us today on

0333 207 4007

Lines open 9-5 Mon to Fri (10-5 Wed). Calls may be recorded and/or monitored.

Existing Member Enquiries

To talk to us about an existing savings or mortgage account, contact your local office

Find your local office