Your Voice

At Scottish Building Society our members are at the heart of everything we do. We aim to provide a range of fair, simple and straightforward products which provide long term value to our members.

We have a range of ways for our members to get involved in helping shape the way we do business.

Feedback Survey

customer survey 56px

Our objective is provide excellent customer service and communications which are timely, appropriate and easy to understand. Our Customer Feedback Survey is designed to help us understand where we are meeting these objectives and where we may need to improve.

You can complete the survey online by following the link above, or pick up a copy from any of our branches.

Member Forums


Our Member Forums are a chance for our members to meet and quiz the senior management team. Usually held in properties managed by National Trust for Scotland, the forums are a key aspect of our member communications.

Events take place peridocally across the country.

Member Panel

Our member panel is made up of a cross section of the membership who recieve a maximum of four short online surveys each year and play an invaluable part in shaping how the Society develops. Their responses allow us to gain timely feedback on a variety of business initiatives and ensure that we are offering products appropriate to our members' needs.

Member Contact

If you are interested in getting involved in the Member Forums, would like to join the Member Panel, or have any other feedback, you can email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us on 0131 313 7700. 


Member Enquiries

To talk to us about an existing savings or mortgage account, contact your local office.

Contact your local office

 New Savings Enquiries

0345 600 0585

New Mortgage Enquiries

0345 600 4085

 Lines open 9-5 Mon to Fri (10-5 Wed) and Sat 9-12.
Calls may be recorded and/or monitored.