We understand that everyone’s needs and circumstances are different. Whether it’s due to a disability, a health condition or a life event, we’re committed to supporting you in accessing and managing the accounts and services you have with us.
Additional Support
We can offer you support that’s tailored to your individual circumstances, which might include:
- Taking extra time to explain things clearly
- Helping you nominate someone you trust to support you with your account
- Putting in place flags so our teams are aware you may need extra care
- Supporting you through major life changes like bereavement, illness or redundancy
Communications in Alternative Formats
We want to make sure the information we provide our members is accessible to all. We can provide printed communications in a format that works for you. This includes:
- Large print
- Braille
- Audio
If you’d like any form of additional support, please let us know your preferences and we’ll do our best to meet your needs. Everything you share will be treated in confidence, and we’ll work with you to find the right support, tailored to your needs.
You can request additional support visiting us in our Relationship Centres, or calling us on 0333 207 4007. Our lines are open 9am - 5pm Monday to Friday (10am - 5pm Wednesday) You can also send us web enquiry by filling in this form.
We're here to help
You can visit us in our Relationship Centres, or call us on 0333 207 4007. Our lines are open 9am - 5pm Monday to Friday (10am - 5pm Wednesday). Calls may be recorded and/or monitored.