General Information

Proving Your Identity

Why do you need to prove your identity?

When you open a new account with us, we normally have to ask you for proof of your name and address. This is nothing to worry about - but is designed to make it harder for criminals to use stolen identities. Every bank, building society and financial institution does this to comply with Money Laundering Regulations. To find out more, download our factsheet here.

Member Enquiries

To talk to us about an existing savings or mortgage account, contact your local office.

Contact your local office

 New Savings Enquiries

0345 600 0585

New Mortgage Enquiries

0345 600 4085

 Lines open 9-5 Mon to Fri (10-5 Wed) and Sat 9-12.
Calls may be recorded and/or monitored.