Dormant Accounts

The Dormant Bank & Building Societies Accounts Act 2008 defines a 'dormant account' as one where there has been no 'customer-initiated' transaction on the account for 15 years or more.

That means that any account will be included where there has been no receipts or withdrawals and the customer has not been in touch with the Society for any other reason.

The fact that the Society has been issuing statements, or paying monthly or annual interest to a bank account, doesn't count as customer-initiated, to enable the account to be excluded from the scheme, the transaction must involve the customer contacting the Society - not the other way round.

For further information, please contact your nearest branch.

Member Enquiries

To talk to us about an existing savings or mortgage account, contact your local office.

Contact your local office

 New Savings Enquiries

0345 600 0585

New Mortgage Enquiries

0345 600 4085

 Lines open 9-5 Mon to Fri (10-5 Wed) and Sat 9-12.
Calls may be recorded and/or monitored.