Updated 15 June 2021

As a building society, our members come first, and we’re here to support you. As the Levels of restrictions in Scotland varies, please always check the current guidance for your area on the Scottish Government's website.

Frequently Asked Questions


Are your branches open?

Currently all our branches are open, operating normal business hours. You can find out more by going to our Location Finder page.



How do I access my savings if I can't get to a branch?

We are able to accept your instructions by post. We can only make payments to a nominated bank account in your name. If we have not made a transfer to the account previously, please include evidence that it is your account (e.g. statement). Remember to sign the request so we can verify your signature and enclose your passbook.

Postal requests should be sent to:

Scottish Building Society

SBS House

193 Dalry Road



How do I pay money into my savings account without visiting a branch?

If you can't get to a branch, you can pay money into your account by bank transfer or by post:

By bank transfer

You can use the details below to make a bank transfer or set up a standing order:

Name: Scottish Building Society (not your own name)

Sort Code: 83-06-08

Account No: 00255419

Reference: Your Scottish Building Society account number*

*You MUST use your Scottish Building Society account number as a reference to ensure funds are credited to your account.

By post

We will accept deposits by cheques made payable to yourself by post. Please send your cheque with your account details and passbook to:

Scottish Building Society

SBS House

193 Dalry Road


We will return your updated passbook and receipt to you by post.

By phone

You can also pay money in using an eligible debit card. Call your local branch to make a payment.

Can I ask someone to make a withdrawal on my behalf?

Should you wish a trusted friend or relative to make a branch withdrawal on your behalf, you can give them a letter authorising the withdrawal. The letter of authorisation must include the name of your nominated person and your signature. Your nominated person will also need to produce photographic ID. We will check your signature against our records and, if the request is for cash, we will call you to confirm the request using a number we have on file.



Are you extending payment deferrals beyond 31 October 2020?

We stopped accepting applications for a new or further deferral related to COVID-19 on 31 March 2021. Payment deferrals will cease on 31 July 2021.


I am nearing the end of my mortgage deferral period but I am continuing to have financial difficulties, how can you help?

Help is available if you still aren’t able to make your payments. Please contact us as soon as possible if you are nearing the end of your deferral and your financial situation is either unchanged or has worsened.

To help us understand your circumstances, please complete this form, saving a copy to your PC first. Complete as much information as possible and send to us at homortgages@scotbs.co.uk

To find out how we process the information you give to us, please read our Privacy Policy.

We will work with you to resolve any difficulties, ideally before any payments are missed. There are a number of options that may be available, including agreeing a payment plan, transferring a repayment mortgage to interest only for a period and extending the term of your mortgage.

Further useful information is available from the FCA.

If you are looking for money guidance to manage your money during and after the coronavirus outbreak, the Money Advice Service offer a free Money Navigator, tool giving you instant help based on your circumstances.


Find out more

For the latest guidance and more information, please visit:

Money Advice Service 

Financial Conduct Authority

Scottish Government Coronavirus website

UK Government Coronavirus guidance website

Contact Us

For new savings or mortgage enquiries, call us today on

0333 207 4007

Lines open 9-5 Mon to Fri (10-5 Wed). Calls may be recorded and/or monitored.

Existing Member Enquiries

To talk to us about an existing savings or mortgage account, contact your local office

Find your local office