As a building society, our members come first, and we’re here to support you during Covid-19.
We are updating our FAQ regularly with the most commonly asked questions.
Frequently Asked Questions
Are your branches open?
Our current opening hours are:
- Edinburgh and Glasgow: 9am to 5pm, Monday to Friday (from 10am on Wednesdays)
- Galashiels, Inverness and Troon: 9.30am to 3pm, Monday to Friday
Some of our agency partners are operating reduced hours or have closed temporarily. Please check our Location Finder for the latest information.
How do I access my savings if I can't get to a branch?
We are able to accept your instructions by post. We can only make payments to a nominated bank account in your name. If we have not made a transfer to the account previously, please include evidence that it is your account (e.g. statement). Remember to sign the request so we can verify your signature and enclose your passbook.
Postal requests should be sent to:
Scottish Building Society
193 Dalry Road
EDINBURGH EH11 2EF
How do I pay money into my savings account without visiting a branch?
If you can't get to a branch, you can pay money into your account by bank transfer or by post:
By bank transfer
You can use the details below to make a bank transfer or set up a standing order:
Name: Scottish Building Society (not your own name)
Sort Code: 83-06-08
Account No: 00255419
Reference: Your Scottish Building Society account number*
*You MUST use your Scottish Building Society account number as a reference to ensure funds are credited to your account.
We will accept deposits by cheques made payable to yourself by post. Please send your cheque with your account details and passbook to:
Scottish Building Society
193 Dalry Road
EDINBURGH EH11 2EF
We will return your updated passbook and receipt to you by post.
You can also pay money in using an eligible debit card. Call your local branch to make a payment.
Can I ask someone to make a withdrawal on my behalf?
Should you wish a trusted friend or relative to make a branch withdrawal on your behalf, you can give them a letter authorising the withdrawal. The letter of authorisation must include the name of your nominated person and your signature. Your nominated person will also need to produce photographic ID. We will check your signature against our records and, if the request is for cash, we will call you to confirm the request using a number we have on file.
Are my savings safe?
Your eligible deposits with Scottish Building Society are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. For more information see FSCS.
I'm having trouble paying my mortgage. What should I do?
If you are not able to make your mortgage payments due to coronavirus, you can apply for a mortgage payment deferral for up to 6 months.
This option is for people who:
- haven’t had a mortgage payment deferral, or
- have had a deferral for less than 6 months.
Keep in mind that if you take a payment deferral, interest will continue to build at your usual interest rate. This means the total amount of interest you pay over the term of your mortgage will increase.
Are you extending payment deferrals beyond 31 October?
Along with other banks and building societies, we have agreed with the FCA and HM Treasury to extend the provision of mortgage payment deferrals up to a maximum of six months in light of the ongoing Covid-19 restrictions.
When will I find out if my payment deferral request has been actioned?
Once you have had a verbal agreement from us, your payment deferral will be processed and we will write to you confirming the details. Please bear with us as your letter may take up to 2 weeks to arrive.
I am nearing the end of my mortgage deferral period but I am continuing to have financial difficulties, how can you help?
Help is available if you still aren’t able to make your payments. Please contact us as soon as possible if you are nearing the end of your deferral and your financial situation is either unchanged or has worsened.
We will work with you to resolve any difficulties, ideally before any payments are missed. There are a number of options that may be available, including agreeing a payment plan, transferring a repayment mortgage to interest only for a period and extending the term of your mortgage.
Further useful information is available from the FCA.
If you are looking for money guidance to manage your money during and after the coronavirus outbreak, the Money Advice Service offer a free Money Navigator, tool giving you instant help based on your circumstances.
How do I repay the deferred amount?
Deferred payments, including accrued interest, will be capitalised and repaid over the remaining term of your mortgage. We will write to you confirming your new monthly payment.
Please note, the total amount payable over the lifetime of the mortgage is likely to increase. You may wish to consider repaying a lump sum, or making over payments for a shorter period of time.
We may also permit an extension of your mortgage term, allowing you to maintain payments at similar levels. This will be subject to consideration of your expected retirement age. Extending the term of your mortgage will increase the total amount payable.
Staying safe - fraudsters
Criminals use exceptional circumstances like the current coronavirus situation to pose as employees of genuine organisations.
Criminals pretend to be from your building society, bank or the police and claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account.
Scam emails and texts are also being sent claiming to be from government departments, banks or other trusted organisations, offering payments related to the coronavirus outbreak or claiming to be issuing fines. Often the messages will include a link to a fake website that is designed to trick people into giving away their financial and personal information such as bank details, passwords and credit card numbers.
To be clear, a bank or building society will never:
• Ask you to disclose your PIN number or other passwords for your accounts.
• Encourage you to move funds from your own account into a different “safe” account .
• Encourage you to order and pay for UK cash via the phone or internet.
• Charge up-front fees for repayment holidays.
• Make home visits to collect mortgage arrears on your doorstep.
• Demand an immediate payment of mortgage arrears over the phone.
• Demand payment of mortgage arrears via email providing you with a link through which to make payments.
Individuals who approach you saying that they are building society employees and who pressurise you in the ways outlined above are criminals.
Stop – Take a moment to think.
Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
Protect – Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.
For more information on how to protect yourself from fraud see Take Five.